If a dispute arises, it’s important to respond quickly and provide your explanation of what happened. Within 3 days of a dispute being opened, you and the buyer should work together to find a resolution. However, please note that charge-backs are initiated and handled by the buyer’s card issuer, and we don’t judge the validity of a charge-back. Our role is to collect transaction information and help you work with the card company to resolve the charge-back according to their policies.